Seeing as I’ve been doing this for over a year, I have lots of in-depth experience with a few of the more popular dating sites. Here are my thoughts on eHarmony:
This site is the worst of the bunch. You get new matches everyday, but 80-90% of them are “members” that haven’t been active on the site for months or years. When your subscription lapses they continue shopping your profile to paying members, without you even knowing it. There is a case I read about recently, where an older woman was on the site and met a man years before – they met and eventually married. Then a few years later the man died. A couple more years went by and she made a new eHarmony account – guess who was one of her first matches they suggested to her? Yup – her dead husbands profile from years before.
They use to have a feature to show last activity on profiles you were interested in and 90% always said “active over a month ago” so you didn’t waste time sending messages to dead profiles. Fair, I guess, until they removed it and now you have no clue who’s active and who isn’t.
The way they have the subscription settings is also very scammy. They make you think you are turning your profile off when you switch the setting to not automatically renew and charge your credit card when your subscription runs out, and if this is not turned off, you will be charged and they will not refund your money. Supposedly you have 72 hour grace period where they will refund your money if (not if, when) this happens, but even though I called the day it happened to me, they still did not refund my money. If you do a search, you will find hundreds of people that have been caught in this eHarmony scam.
To properly delete your eHarmony account you have to first go into settings > account settings > billing > then click deactivate account. This will not physically deactivate your profile if you are still subscribed, it just makes it so your credit card doesn’t get an unwanted ding for $161.00 (my case) .
If you want your profile completely erased, do the above, then delete all pictures, then using the same e-mail account that you signed up with, send an e-mail to email@example.com
Its pretty obvious eharmony is circling the drain so do yourself a favor and go with another option, from my experience Match is by far the best one out there but that may vary depending on your particular age, sex and location. Most pay sites will let you see what they are like before paying to send and receive messages, so do that first and good luck!